Snake ExpressStuck on a level
Send the level number and a screenshot. If a board turns out to be unsolvable, that is a bug and we want it.
Contact
Get in touch
Snake Express is made by a small team, and a person reads every message. Email is the fastest way to reach us.
Email us
We usually reply within 2 to 3 working days. Writing in English gets you the quickest answer.
Who you are writing to
Palaxy Game
Publisher of Snake Express: Train Puzzle
App ID: com.palaxygame.snakeexpress.puzzlegame
Before you write
Most answers are already on this site. The rules of the game, the Privacy Policy and the Terms of Service cover the questions we get most.
What to include
Write to us about
Put the subject in the first line and the details underneath. It saves a round trip.
A bug or a crash
Tell us your device, your Android or iOS version, and what you were doing. The more exact, the faster it gets fixed.
Lost coins or progress
Progress lives on your device and there is no cloud save, so we usually cannot restore it. Write anyway: if the game lost it, that is a bug.
Privacy requests
Access, deletion or a question about your data. We answer within 30 days.
A problem with an ad
Tell us what the ad showed and roughly when. We pass it on to Google, who serve them.
Business and press
Partnerships, press and anything else about the game.